Support
We’re here to help with CultivarKeeper on iPhone, your account, backups, and privacy requests. We are a small team and read every message. We aim to respond during normal business hours. We do not offer 24/7 phone or chat support.
Contact support
When you write to us, please include:
- The email associated with your Apple Sign-In account (or Apple private relay address)
- A clear description of what happened and what you expected
- Your device model and iOS version
- CultivarKeeper app version (Settings → About, if shown)
- Screenshots if helpful
Do not send passwords or payment card numbers. We will never ask for your Apple ID password.
Account and deletion help
For Sign in with Apple, account status, or Delete Account, see our Account & Data Deletion page. If you are in a scheduled deletion recovery period, mention that in your email.
Sign out keeps data on your device. Sign out and remove local data wipes local app data and photo files. Delete Account is separate and includes a 14-day recovery window.
Backup and restore
- Signed-in users can back up records, cultivar profiles, timeline data, and photo metadata.
- Photo image files stay on your device in the current version. Restoring on a new device will not restore photo binaries from cloud backup.
- Restore requires the same Apple account used for backup.
Billing (future)
CultivarKeeper does not currently sell in-app subscriptions. When paid plans launch, billing will likely be through the Apple App Store.
Report a bug
Include the screen you were on, steps before the issue, whether it repeats, iOS version, device model, and app version. We do not currently use a third-party crash reporting SDK, so your description helps.
Privacy requests
Email contactus@cultivarkeeper.com or see our Privacy Policy.
Other resources
MissionBridge Technology LLC · CultivarKeeper